Shipping policy

  • Once your order is placed please allow the estimated TAT & Processing Time to create your tumbler. This does not include shipping time. Shipping method is either priority shipping, 2-3 days, first class 5-7 business days, or UPS Ground. Shipping method is chosen by the customer.
  • You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. Please be aware that I only ship out once, MAYBE twice a week, and print shipping labels 2-3 days before actually shipping your package out. This means you’ll receive an email containing shipping & tracking info, BUT you won’t see movement on tracking until they are picked up. I schedule weekly pick-ups that helps my business run smoothly. However USPS will not always make those pick-ups if you have any questions always feel free to email me at info@kreativesbykia.com and include your order number in the subject line. 
  • If you need your order by a certain date, please select the accurate RUSH ORDER FEE before carting each item in your order. It’s not fair to customers for me to rush orders that were placed after theirs, so that is why I charge a fee.