FAQ & Policies

By purchasing an item from Kreatives by Kia you are agreeing to the following:

 

PROCESSING TIME:

Each item is hand made by myself with lots of love and attention to detail. Processing time does not include shipping time. Please review turnaround time (TAT) before placing your order to ensure you receive your item on time. Turnaround times are based on my current workload and does not include weekends and/or holidays. If an order is placed on Saturday, Sunday, or a holiday please know that the turn around time starts on the next business day.

Made to order(MTO): 15 business days processing time (not including weekends and holidays)

Custom Orders: 15-20 business days (not including weekends and holidays)

Ready to ship(RTS): 3-4 business days with no personalization and 5-7 business days with personalization (not including weekends and holidays)

When placing orders, please do not purchase an RTS item together with MTO or custom items because of the significant difference in turn around times. If you do, all items will be shipped together upon completion. 

RUSH MY ORDER:

I offer rush orders based on work load for an additional fee. Please message me if you are needing an order rushed before placing your order.

SHIPPING:

After you have placed your order, you will receive an email confirmation. That means your label has been created. I ship out orders twice weekly. You will be provided a tracking number to track your order. Once the item is shipped, the transit time is unfortunately out of my hands. USPS has had an overload in packages due to COVID19 and may be delayed.

RETURN POLICY AND ORDER CHANGES:

I do not offer exchanges, returns, or cancellations due to the nature of my work. All sales are final.   

Custom orders take time to design and create. To prevent any errors or mistakes from happening, I only accept changes within the first 24 hours of placing your order.

 

Please Read!!

EACH ITEM IS HANDMADE WITH LOVE AND MAY HAVE MINOR IMPERFECTIONS (SPECS OF GLITTER). I INSPECT EACH ITEM BEFORE IT IS PACKAGED AND SHIPPED. KEEP IN MIND THAT BECAUSE EACH ITEM IS HANDMADE, IT MAY NOT COME OUT IDENTICAL TO PICTURES. THERE WILL BE LITTLE TO NO DIFFERENCES ON EACH ITEM. I USE HIGH QUALITY PRODUCTS WHEN CREATING EVERY ITEM TO PROVIDE TOP QUALITY PRODUCTS FOR YOU.